Interesting post about forgetting feature requests
I ran across a blog post today suggesting that the work of tracking and logging feature requests is unnecessary. As the thought goes, the ideas that keep coming up are the ones worth considering anyway, so those repeated mentions serve to remind the product manager of the market’s needs.
I find this interesting in its minimalism, but within a large software organization it seems like this might be difficult. The product manager is often several levels removed from support calls, which is where a high volume of customer contact is made. The product manager’s site visits, interviews and observations may be only a small percentage of the company’s contact with its customers. So is it wise to trust that the product manager’s selection of contacts is wide enough that those same important ideas will bubble up to the top?
The degree to which a product manager spends time listening to the market also plays a part. If the product manager carries products all the way through commercialization, time in market may be sporadic or limited; in which case, this concept would seem to be more risky of not hearing the “right” messages from the market.
Still, interesting food for thought.